Exchange Policy
At Shanay, we truly value your trust and aim to provide a smooth and satisfying shopping experience every time you shop with us ✨
To maintain quality standards and hygiene, we do not offer returns on any products. However, we are happy to offer an exchange policy to ensure you receive the right fit and a product you love.
Exchange Eligibility
To be eligible for an exchange, please ensure that:
• The product is unused and unworn
• All original tags are intact
• The item is in its original packaging
• The exchange request is made within 7 days of receiving the order
• Proof of purchase is provided
Important Note
Please note that sale items are not eligible for exchange or refund unless there is a manufacturing defect or an incorrect item has been sent from our side.
We kindly request customers to review their orders carefully before confirming, as we want every piece to reach you in perfect condition and meet your expectations 🤍
How to Request an Exchange
To request an exchange, please contact us:
📧 Email: officialshanay@gmail.com
📱 WhatsApp: +92 339 7500025
Once your request is approved, our team will guide you through the exchange process and provide the necessary instructions. Items sent without prior approval cannot be accepted.
Exchange Shipping Charges
Customers are responsible for the courier charges associated with exchanges. However, if you receive a damaged, defective, or incorrect item, Shanay will bear the exchange shipping costs.
Damages & Issues
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery so we can resolve the issue promptly and fairly.
Exchange Process